We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The resident lives in a flat. He has experienced a number […]
The landlord failed to respond within the timescales set out in its policy. It delayed substantially in escalating the resident’s complaint from January 2024. Its inaction led to a significant delay in the complaints process. It acknowledged there was a complaint handling failing, but it did not take consideration of the full time period. It also did not consider all issues raised by the resident or explain why it had not. As such its offer of redress was not proportionate. Its response also did not fully address all the issues raised.
Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported that there was damp on the […]
Decision Case ID 202301345 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident instructed a legal advocate to initiate a […]
Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives on an estate comprising multiple blocks […]
Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was offered a property from the landlord’s […]
Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]
Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1st floor 2-bedroom flat. […]
Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]
Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 January 2026 Background The resident told the landlord she felt unsafe due to […]