Ongo Homes Limited (202322948)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202302070)
The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Peabody Trust (202304617)
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
The Guinness Partnership Limited (202307786)
The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.
Christian Action (Enfield) Housing Association Limited (202316097)
The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202316111)
This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.
Cross Keys Homes Limited (202313867)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling
ForHousing Limited (202311294)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Islington Council (202316141)
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.