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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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A2Dominion Housing Group Limited (202308011)

The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the roof and electrical wiring. The formal complaint.

Anchor Hanover Group (202231369)

The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB)

London Borough of Havering Council (202317745)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

Amplius Living (202336556)

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.