Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Abri Group Limited (202319362)

The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.

Colchester City Council (202317518)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following a decant, including repairs to the heating system and damage to her carpet and sofa. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202341381)

The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.

London & Quadrant Housing Trust (L&Q) (202229424)

The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202322256)

The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. Handling of the complaint.