Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

East Midlands Housing Group Limited (202419092)

The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.

Flagship Housing Group Limited (202440443)

The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.

Gateshead Metropolitan Borough Council (202406847)

The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.

Haringey London Borough Council (202329921)

The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.

Haringey London Borough Council (202420057)

The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.

Homes Plus Limited (202340264)

The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.

Kirklees Metropolitan Borough Council (202346122)

The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.

Lewes District Council (202446507)

REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

London & Quadrant Housing Trust (202216213)

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.

London & Quadrant Housing Trust (202406109)

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.