Together Housing Association Limited (202211696)
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Torus62 Limited (202201049)
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
Amplius Living (202428167)
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply of drugs. Request for CCTV to be installed. The associated complaint. Reports of inappropriate allocations under the local authority’s allocations policy.
Anchor Hanover Group (202405674)
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
Aspire Housing Limited (202324303)
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Bolton at Home Limited (202433682)
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
Bolton at Home Limited (202441409)
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
Clarion Housing Association Limited (202313861)
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
East Devon District Council (202438735)
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.