Clarion Housing Association Limited (202330464)
The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We have also investigated the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202414657)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202327125)
The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.
ForHousing Limited (202322778)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Kirklees Metropolitan Borough Council (202324759)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202327070)
The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202223865)
The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202306386)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
Metropolitan Thames Valley Housing (MTV) (202335707)
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Northamptonshire Rural Housing Association Limited (202336828)
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.