Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.