London & Quadrant Housing Trust (202318131)
The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Brent (202325341)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
London Borough of Hounslow (202319650)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperature of her kitchen and bedroom. We have also investigated the landlord’s record keeping.
London Borough of Islington (202313724)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report also considers the landlord’s handling of the complaint.
London Borough of Lambeth (202400915)
The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
London Borough of Newham (202318465)
The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202331997)
The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of his property.
Metropolitan Thames Valley Housing (MTV) (202346165)
The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. The resident’s reports about a communal light. The resident’s reports about a communal door. The associated complaint.
Notting Hill Genesis (NHG) (202316825)
The complaint is about the landlord’s handling of the applicant’s request to succeed the property.
Orbit Group Limited (202322674)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.