Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Halton Housing (202224828)

The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202450621)

The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.

Leeds City Council (202413959)

The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.

London & Quadrant Housing Trust (202223696)

The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202330970)

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.

London & Quadrant Housing Trust (202424881)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.

London & Quadrant Housing Trust (202429960)

The complaint is about the landlord’s handling of the resident’s reports of leaks.

London & Quadrant Housing Trust (202503275)

The complaint is about the landlord's handling of reports of damp and mould.

London Borough of Brent (202453056)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).

Medway Council (202403696)

This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries.