One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orwell Housing Association Limited (202335784)
The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.
Paragon Asra Housing Limited (202403086)
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.
Peabody Trust (202220102)
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Peabody Trust (202317484)
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Platform Housing Group Limited (202322227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Reading Borough Council (202230478)
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
Richmond Housing Partnership Limited (202347911)
The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.
Sheffield City Council (202331238)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202318488)
This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her concerns that the landlord was charging for services it did not provide, such as grounds maintenance and communal window cleaning. Communal cleaning. The reasonableness and level of service charges for the services provided, including service charge increases. We have also considered how the landlord handled the complaint.