We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 2 February 2026 Background The property is in a block of flats on the […]
Decision Case ID 202516069 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 February 2026 Background The resident reported concerns about persistent […]
Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 4 February 2026 Background The resident is the leaseholder […]
Decision Case ID 202500499 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 February 2026 Background The resident has a secure tenancy with […]
Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 4 February 2026 Background The resident said she was unhappy the landlord had […]
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During July 2023 the resident asked to be moved because she […]