Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202347516)

This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.

St Albans City and District Council (202439371)

The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.

The Guinness Partnership Limited (202429616)

The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.

Abri Group Limited (202447225)

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.

Citizen Housing Group Limited (202443564)

The complaint is about the landlord’s handling of the resident’s reports of leaks.

Dacorum Borough Council (202442661)

The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.

GreenSquareAccord Limited (202431242)

The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s complaint handling.

Guildford Borough Council (202325281)

The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.

Karbon Homes Limited (202447406)

This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).

London & Quadrant Housing Trust (202203278)

The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. Reports of leaks and associated repairs. Repairs to damp, electrics, plaster cracks, and make good works. The associated complaint.