Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202337196)

The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

Sovereign Network Group (202347376)

The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.

Sovereign Network Homes (202446672)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Stonewater Limited (202441735)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint

Yorkshire Housing Limited (202422353)

The complaint is about the landlord’s handling of: repairs. temporary accommodation.

Basildon Borough Council (202412377)

The complaint is regarding the landlord’s handling of repairs to the guttering.

Curo Places Limited (202335110)

REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Kingston upon Hull City Council (202417270)

The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.

Kirklees Metropolitan Borough Council (202339693)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.