Thanet District Council (202320019)
The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Community Housing Group Limited (202322872)
The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.
The Community Housing Group Limited (202426589)
The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.
Thirteen Housing Group Limited (202414559)
The complaint is about the landlord's handling of reports of damp and mould and the associated repairs.
Together Housing Association Limited (202327211)
The complaint is about the resident’s concerns about the landlord’s handling of his rent account.
Together Housing Association Limited (202339241)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint.
Torus62 Limited (202329651)
This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.
Town and Country Housing (202219392)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged items.
Wandle Housing Association Limited (202425702)
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair to her front door. request for a management transfer. request for reasonable adjustments. complaint.
WATMOS Community Homes (202316586)
The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s complaint handling.