London & Quadrant Housing Trust (L&Q) (202419855)
The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barking and Dagenham (202216208)
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
London Borough of Camden Council (202324855)
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
London Borough of Croydon (202405183)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Waltham Forest (202405702)
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
Milton Keynes City Council (202315355)
The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.
Moat Homes Limited (202341736)
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.
Notting Hill Genesis (202219947)
The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour (ASB) from gangs congregating in and around the block. The resident’s concern that he was paying for services that were not being provided and the level of the service charges and management fees. Its communication with the freeholder’s managing agent regarding the request for an External Wall System (EWS1) form. The related complaint. The Ombudsman has also considered the landlord’s record keeping.