Peabody Trust (202348571)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Places for People Group Limited (202412933)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.
Places for People Group Limited (202419425)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Sanctuary Housing Association (202304263)
The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202324827)
The complaint is about the landlord’s handling of the resident’s requests for repair of a wet room. We have also investigated the landlord’s complaint handling.
Southampton City Council (202319968)
The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s response to the resident’s concerns about contaminated ash and air quality. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202406935)
The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The resident’s report about the condition of the patio. A reported issue with the bathroom door following a repair to the bathroom floor. This service had also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202400746)
The complaint is about the landlord handling of the residents reports of: Heating issues. Damp and mould. The Ombudsman has also considered the landlords complaint handling.
Sovereign Network Homes (202424745)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
St Albans City and District Council (202300948)
The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to address concerns about the property’s condition. We have also investigated the landlord’s complaint handling.