We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint.
The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage to personal belongings.
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.
The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The associated complaint.
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.