Kingston upon Hull City Council (202451024)
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202410312)
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s complaint.
London Borough of Harrow (202417193)
The complaint is about the landlord’s handling of the resident’s reports of:
London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202427991)
The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and contractors including: conduct whilst working in the property. taking photographs in the property. Reports of mice in the property. We have also considered the landlord’s complaint handling.
Norwich City Council (202440031)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Notting Hill Genesis (202448512)
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.