Southwark Council (202422663)
The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202445302)
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202346714)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
Thrive Homes Limited (202450757)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
Town and Country Housing (202447166)
The complaint is about the landlord’s handling of the resident’s defect reports.
Walsall Housing Group Limited (202110945)
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
Wandle Housing Association Limited (202420851)
The complaint is about the landlord's handling of reports about the condition of the communal bin area.
A2Dominion Housing Group Limited (202445847)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Birmingham City Council (202404739)
The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.