Origin Housing Limited (202416610)
This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Peabody Trust (202337779)
The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.
Pinnacle Affordable Homes Ltd (202324175)
The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould. response to the resident’s concerns about standing water. handling of a shower repair. response to the resident’s request that it remove a cat flap. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Plus Dane Housing Limited (202322644)
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
The Guinness Partnership Limited (202419804)
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
West Kent Housing Association (202420405)
The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident’s property. The resident’s complaint.
Anchor Hanover Group (202301149)
The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling.
Barnsley Metropolitan Borough Council (202424401)
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
Citizen Housing (202322514)
The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his account, his concerns about the impact of this on the purchase of his home, his concerns about staff conduct, and his reports about discrimination. The resident’s reports about internal door repairs.
Clarion Housing Association Limited (202419009)
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.