London Borough of Redbridge (202218043)
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202319576)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Moat Homes Limited (202316242)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.
Onward Homes Limited (202311791)
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
Sanctuary Housing Association (202425718)
The complaint is about the landlord’s response to the resident’s concerns about damp.
Thanet District Council (202329279)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
The Riverside Group Limited (202332422)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing cooker connection. We have also considered the landlord’s response to the associated complaint.
West Kent Housing Association (202420972)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents in the property. the associated complaint handling.
Ability Housing Association (202410761)
The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it caused to his gooseberry bush. We have also investigated the landlord’s complaint handling.
Crawley Borough Council (202426918)
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.