Colchester City Council (202322142)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Derby City Council (202222467)
The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.
Ipswich Borough Council (202326517)
The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.
London & Quadrant Housing Trust (L&Q) (202301773)
The landlord’s handling of repairs to the front door and windows.
London Borough of Camden Council (202322539)
The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202313441)
The complaint is about the landlord handling of damp and mould at the resident’s property.
Paragon Asra Housing Limited (202328623)
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Sanctuary Housing Association (202425499)
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Soha Housing Limited (202337405)
The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.