Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Riverside Group Limited (202331736)

The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.

Thrive Homes Limited (202324757)

This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.

A2Dominion Housing Group Limited (202324568)

The complaint is about the landlord’s handling of concerns about inadequate wall insulation.

Birmingham City Council (202229682)

The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.

Bristol City Council (202309059)

The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.

Citizen Housing Group Limited (202427458)

The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.

Clarion Housing Association Limited (202306492)

The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.

Haringey London Borough Council (202314857)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.

Karbon Homes Limited (202234018)

The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint.

Karbon Homes Limited (202329045)

The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The Ombudsman has also considered the landlord’s: Complaint handling Record Keeping