London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202334455)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Origin Housing Limited (202347796)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Paragon Asra Housing Limited (202420260)
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202326978)
The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.
Peabody Trust (202446363)
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
Peabody Trust (202446561)
The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.
Rochdale Boroughwide Housing Limited (202451158)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.