Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202423789)

The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.

Great Places Housing Association (202325840)

This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio door. The landlord’s complaint handling.

Incommunities Limited (202341257)

The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.

London Borough of Ealing (202427554)

The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.

London Borough of Enfield (202338681)

The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.

London Borough of Hackney (202342863)

The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due to the leaking pipe. Complaints handling

London Borough of Hackney (202419509)

The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.

London Borough of Islington (202336924)

The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.

London Borough of Islington (202346285)

The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.

London Borough of Islington (202402782)

The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.