Hammersmith and Fulham Council (202112293)
The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202124361)
The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.
Lambeth Council (202118403)
REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Royal Borough of Kensington and Chelsea (202121850)
The resident complains about the landlord’s handling of:
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
East Riding of Yorkshire Council (202128382)
The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access to a driveway; reimbursement and communication of its goodwill offer relating to application fees.
Habinteg Housing Association Limited (202002958)
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
Orbit Housing Association Limited (202121373)
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
Wandsworth Council (202127222)
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
A2Dominion Housing Group Limited (202127034)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.