We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst water main at the resident’s home, and the disruption caused by follow on remedial works. The landlord’s complaint handling.
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall.
The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot.
The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint.
The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of repairs to the resident’s porch. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
The complaint is about: