Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Aster Communities (202101249)

The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.

Habinteg Housing Association Limited (202016889)

NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: Case Notes Activity Date: 15/12/2021 Body:

Leeds City Council (202109622)

The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and cupboard door in her bedroom. The resident’s concerns about repairs needed to her kitchen and plastering . The landlord’s handling of the associated complaint.

Leicester City Council (202014036)

The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.

Newlon Housing Trust (202110290)

The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling of the associated complaint.

Nottingham City Homes (202016325)

The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints handling has also been investigated.