We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202528883 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident reported to the landlord on 3 March 2025 that […]
Decision Case ID 202402124 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident and her son were […]
The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in its response.
Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 February 2026 Background The resident is the leaseholder of a […]
Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident lives on an estate managed by a third‑party managing […]
Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background The resident’s tenancy agreement was a 12-month fixed term tenancy. […]
Decision Case ID 202449971 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 Background The resident pays a variable service charge. She asked the landlord to install […]
Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident lives in a 2-bedroom maisonette […]