We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated timescale. This was a minimal delay, and there is no evidence that it caused any disadvantage to the resident. On that basis, the delay does not amount to a complaint‑handling shortcoming.
Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 Background The resident lived in a flat within a block of 4 flats which has […]
Decision Case ID 202345463 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident received a letter in September 2023 about service charges […]
Decision Case ID 202422243 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident purchased his property in March 2024 and has complained that […]
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord is […]
Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident’s flat is located within a building containing 2 […]
Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]
Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident complained that her block had been charged a […]
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
Decision Case ID 202426646 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised a formal complaint with the landlord […]