Southern Housing Group Limited (202122289)
The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request for compensation for damaged belongings, and; the formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202102182)
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
East Riding of Yorkshire Council (202115738)
The complaint is about the landlord’s handling of the resident’s request for an extension.
LiveWest Homes Limited (202203429)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202206302)
The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.
The Guinness Partnership Limited (202101974)
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
Hyde Housing Association Limited (202204116)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.
Peabody Trust (202102479)
The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a Gas leak in April 2020. The related complaint.
Royal Borough of Kensington and Chelsea (202115830)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of repairs to the Emergency Control Valve (ECV) on the resident’s gas meter. The landlord’s communication and the level of support provided to the resident by the landlord’s staff. The landlord’s complaints handling.
Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.