Clarion Housing Association Limited (202228885)
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202320731)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
Haringey London Borough Council (202315658)
The complaint is about the landlord’s: Response to the resident’s concerns about a roof leak and a rotten window ledge. Complaint handling.
Haringey London Borough Council (202329072)
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
Harlow District Council (202307732)
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
Hightown Housing Association Limited (202320493)
The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.
Homes Plus Limited (202321094)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202303582)
The complaint is about the landlord’s handling of the resident’s service charge.
London & Quadrant Housing Trust (L&Q) (202305700)
This complaint is about the landlord’s handling of repairs to a communal lift.
London & Quadrant Housing Trust (L&Q) (202324021)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors and pedestrian gate. Associated complaint.