Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Settle Group (202121780)

The complaint is about the resident’s concerns relating to the landlords handling of her data.

Southwark Council (202111896)

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.

Haringey Council (201914247)

The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.