Sanctuary Housing Association (202001888)
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202107138)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the landlord’s response to the incident that occurred outside the resident’s property.
Southwark Council (202006396)
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Thanet District Council (202100615)
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
The Guinness Partnership Limited (202103612)
The complaint is about the landlord’s response to the resident’s report of a leak at the property.
Wolverhampton City Council (202112929)
The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.
A2Dominion Housing Group Limited (202106070)
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202015944)
The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.
Karbon Homes Limited (202110697)
REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Newcastle City Council (202010082)
The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.