We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the resident around the uncapping of gas and electricity. antisocial behaviour (ASB). the resident not being provided with decoration vouchers. parking and ASB issues affecting the resident’s neighbours. the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for the replacement of window vents.
The complaint is about the landlord’s response to the resident’s request for repairs to her garden.
The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.
The complaint is about the landlord’s handling of reports of damp and mould at the property.
The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.
The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the floorboards, toilet, and to prevent pest access. The effect of outstanding repairs on the resident’s family’s health.
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]