London & Quadrant Housing Trust (202017301)
The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202103887)
REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
North Tyneside Council (202000830)
REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Saxon Weald (202120043)
The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.
Swindon Borough Council (202119090)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Waltham Forest Council (202111705)
The complaint is about the landlord’s handling of the resident’s noise reports.
Westminster City Council (202009730)
The complaint is about the condition of the property.
Westminster City Council (202103767)
The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in the property. associated complaint.
Cornwall Housing Limited (202106464)
The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s complaint handling has also been considered.
Metropolitan Housing Trust Limited (202004518)
The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of a new kitchen the disposal of the resident’s belongings the related complaint.