Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Moat Homes Limited (202009700)

The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease.

Sanctuary Housing Association (201914691)

This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.

The Guinness Partnership Limited (202003383)

This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.

Camden Council (202000212)

The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council.

Hackney Housing Co-operative Limited (201816318)

The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their landlord. The complaint concerns the landlord’s handling of repairs and damp issues in the property.

Metropolitan Housing Trust Limited (202005064)

The complaint is about the landlord’s: response to the resident’s reports of no heating in her property, response to the resident’s report of damp and mould in the bathroom of the property, handling of the associated complaint.

Midland Heart Limited (202007704)

The complaint refers to: The landlord’s administration of the resident’s rent account.

Sanctuary Housing Association (202003179)

The complaint is about the landlord’s:

Thirteen Housing Group Limited (201915406)

The complaint is about the landlord’s response to reports of pest infestation.

Birmingham City Council (201915233)

The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.