Southwark Council (202417107)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to an external door. Response to the resident’s reports of a damaged fence. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Group (202430171)
The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated complaint.
Stevenage Borough Council (202412705)
The complaint is about the landlord’s handling of the resident’s:
Teign Housing (202229529)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint.
Clarion Housing Association Limited (202312895)
The complaint is about:
Cognatum Estates Ltd (202317780)
The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling.
Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.
Jigsaw Homes Group Limited (202420615)
The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.
London & Quadrant Housing Trust (202322335)
The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his car parking space. Reports of fly tipping and that grounds maintenance was not being carried out. Reports that the communal door and corridor was causing noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424815)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould at her property. The complaint.