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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202220453)

The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct at an appointment on 28 June 2023. Administration of annual gas safety checks. Handling of repairs to restore the resident’s heating and hot water. Handling of repairs caused by leaks from the flat above. Handling of repairs to unblock the resident’s sink. Handling of repairs to a communal window. Handling of the resident’s associated complaints.

Peabody Trust (202304274)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.

Peabody Trust (202319177)

The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.

Southampton City Council (202324519)

The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.

Stonewater Limited (202325080)

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.

A2Dominion Housing Group Limited (202342384)

The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.

Bristol City Council (202339015)

The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.

Citizen Housing (202321963)

The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.