Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thurrock Council (202348158)

The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.

A2Dominion Housing Group Limited (202330432)

This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.

A2Dominion Housing Group Limited (202420029)

The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded on its systems. We have also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202451673)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Birmingham City Council (202419409)

The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.

Bristol City Council (202447805)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)

Clarion Housing Association Limited (202426448)

This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.

Halton Housing (202431709)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.

London & Quadrant Housing Trust (202325627)

The complaint is about:

London Borough of Lewisham (202408476)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated complaint.