We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and cupboard door in her bedroom. The resident’s concerns about repairs needed to her kitchen and plastering . The landlord’s handling of the associated complaint.
The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.
The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling of the associated complaint.
The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints handling has also been investigated.
The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.