Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Southwark Council (202121360)

The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.

Westminster City Council (202106183)

The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.

Paragon Asra Housing Limited (201911969)

The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response to the resident’s reports regarding a leak into her property; the landlord’s complaint handling.

Sedgemoor District Council (202105004)

The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).

Birmingham City Council (202108749)

The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.