Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Camden Council (202109853)

The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.

Gravesham Borough Council (202113158)

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.

Thanet District Council (202105158)

The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating system and fire alarms.

Tower Hamlets Homes (202116150)

The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.