Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Accent Housing Limited (202339280)

The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.

Birmingham City Council (202346417)

This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.

Clarion Housing Association Limited (202328170)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.

First Choice Homes Oldham Limited (202343725)

The complaint is about the landlord's handling of defects reported by the resident.

Futures Housing Group Limited (202424095)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

London & Quadrant Housing Trust (202413622)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.

Notting Hill Genesis (202446412)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.

Places for People Group Limited (202327952)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.

Platform Housing Group Limited (202415962)

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.

Plus Dane Housing Limited (202336244)

The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.