We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202318978 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 25 February 2026 Background The resident bought a new-build flat in September 2022. The […]
Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident found the landlord’s office door unlocked which had data for […]
Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident moved to the property in a retirement village […]
Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident reported several issues during the defects period. When this […]
Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident complained that the landlord failed […]
Decision Case ID 202424797 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife […]
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom ground […]
Decision Case ID 202322790 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident had an introductory tenancy. […]
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]