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If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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London & Quadrant Housing Trust (202424174)

Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The landlord moved the resident to temporary accommodation in […]

London & Quadrant Housing Trust (202443463)

  Decision Case ID 202443463 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported a leak from a communal waste […]

London & Quadrant Housing Trust (202519749)

  10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]

London & Quadrant Housing Trust (202522963)

  Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her daughter have underlying health issues. […]

London Borough of Camden Council (202503109)

  Decision Case ID 202503109 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident reported to the […]

London Borough of Harrow (202515440)

  Decision Case ID 202515440 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 25 February 2026 Background The resident lives in a flat. […]

London Borough of Hillingdon (202329442)

  Decision Case ID 202329442 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 February 2026 Background The landlord agreed to rehouse the […]

London Borough of Lewisham (202525114)

  Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident complained that her windows […]

London Borough of Tower Hamlets (202328976)

  Decision Case ID 202328976 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background In December 2022 the resident, […]

London Borough of Tower Hamlets (202331397)

Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord he […]