Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

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February 2020

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Date to (mm/dd/yyyy)

February 2020

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Landlord Name

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The Community Housing Group Limited (202410088)

The landlord provided timely responses to the resident, but these responses lacked clarity on how it was managing the ongoing ASB issues and how it was going to provide a lasting and meaningful resolution. Whilst the landlord did identify areas of learning, it did not identify failings in its handling of the ASB and as such did not explain how it would implement service improvements in this area. In addition, it highlighted the need for mediation in its responses but took an unreasonable amount of time to provide this.

The Guinness Partnership Limited (202515613)

Decision Case ID 202515613 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in an end-terraced house. She complained that […]

Vivid Housing Limited (202425383)

Decision Case ID 202425383 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident has been a leaseholder of the property since 12 May […]

Winchester City Council (202333164)

Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a ground floor […]

Yorkshire Housing Limited (202338174)

Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident was unhappy with the rent arrears accrued following a […]

Your Housing Group Limited (202409121)

Decision Case ID 202409121 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has complex needs, affecting his daily living. The […]

Birmingham City Council (202432541)

Decision Case ID 202432541 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident’s tenancy of a new build […]

Clarion Housing Association Limited (202319637)

Decision Case ID 202319637 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The reported issues in her property, including cold coming through the […]

Clarion Housing Association Limited (202335942)

Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident intermittently reported antisocial behaviour (ASB) from 2017. The […]

Clarion Housing Association Limited (202526532)

Decision Case ID 202526532 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident’s representative complained to the landlord about discrimination, cannabis […]