Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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MHS Homes Ltd (202011237)

The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.

Newlon Housing Trust (202002118)

The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.

Notting Hill Genesis (202008834)

The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:

South Kesteven District Councill (202006324)

The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is also about the landlord’s complaint handling.

Sovereign Housing Association Limited (202003404)

The complaints are about:

Waltham Forest Council (202008889)

The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour.

Barnet Council (202011365)

The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property.

BCP Council (201915205)

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Brighton Housing Trust (202000807)

The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.

Bromsgrove District Housing Trust Limited (202010431)

The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second flooding incident in October 2020.