Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202004745)

The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.

Settle Group (202105247)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.

Wandsworth Council (202015540)

The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates. 

Brent Council (202003321)

The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent repairs and associated damage. Asbestos at the property. The landlord’s complaint handling, communication and customer service.

Hyde Housing Association Limited (202106440)

The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and mould. The associated complaint. The resident’s concerns about the conduct of a contractor in November 2021, issues related to the ownership of the garden and the delay in removing the scaffolding from the property.