We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.
The complaint is about the landlord’s handling of repairs to the communal bike shed.
The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response to the resident’s request to be reimbursed for the costs she had incurred.
The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park.
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.
The complaint is about the landlord’s handling of: - The installation of a new kitchen at the resident’s property. The conduct of members of the landlord’s staff and its contractors. The resident’s complaint and request for compensation.