Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Kingston upon Thames Council (202012378)

This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.

Moat Homes Limited (202102664)

This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.

Worthing Homes Limited (202014706)

This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.

York City Council (202105890)

The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.

Birmingham City Council (202014399)

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.