We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.
The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs to his building. The landlord’s complaint handling.
This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property once the works had been completed and the associated clearance costs incurred.
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
The complaint is about the landlord’s request for the resident to rehouse her pet cat.
The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.
The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.
The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.