Clarion Housing Association Limited (202321214)
The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Colchester City Council (202325825)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
East Midlands Housing Group Limited (202346240)
The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.
Ekaya Housing Association Limited (202219035)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202317467)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.
Hackney Housing Co-operative Limited (202225603)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202315612)
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202324056)
The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a more suitable property. The associated complaint.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.