Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Stoke-on-Trent City Council (202015689)

This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.

Plus Dane Housing Limited (202105871)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.

Wiltshire Council (202106981)

The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.

Abri Group Limited (202114840)

The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.

B3 Living Limited (202110317)

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.